Useful information on sign up and operation for internet
shops.
Sign Up section is about
documents needed to sign up with ASSIST and what steps you
have to take to become ASSIST member shop.
Get Started section provide
information on how to set up and adjust communication with
ASSIST.
Operation section is how
to make your work with ASSIST more effective.
Frequently Asked Questions
How much is to sign up with ASSIST?
The price willl depend on specific bank internet shop
will conclude the contract. ASSIST will neither charge
any additional fees nor take any transaction fees. The
bank will charge following fees:
Sign up fee - 100 - 180 USD. It will include registration
of internet shop with VISA, Europay etc.
Processing Rate - 3-5% of transaction amount (to be discussed
with the bank).
No monthly fee.
3 to 5 days setle with the bank from authorization date.
How long to get started?
Basically, the 'Getting started' process takes 2 to 6
weeks. Most time consumable process is discussing legal
issues and making contract with the bank. Technical side
of 'Getting started' usually takes less than a day.
What is the legal side of the business?
To start working with ASSIST and getting money on your
account you have to make a contract with one of ASSIST
member bank. The contract can be concluded only with legal
entities and entrepreneurs registered in Russia.
Do you provide merchant accounts to shops outside
Russia?
We do not provide merchant accounts for shops outside
Russia due to cross-border issues. Please contact us at
registration@assist.ru
to receive more detailed info.
Can buyers outside Russia pay through ASSIST?
Yes, they do. If your shop signed up with ASSIST and get
started you will be able to serve clients worldwide.
What credit cards will be accepted?
You will be able to accept VISA, JSB, DCI, MasterCard.
American Express is under way.
We, as a shop, forgot the password. What do we do?
You have to contact ASSIST customer service department
by e-mail at support@assist.ru
Please notify in the name of the shop and shop ID issued
while signed up in the message.
We have to return money to the card holder. How we
can do it?
To return money to the card holder (refund) you have to
contact ASSIST member bank manager you have contract with.
The manager will instruct you complete this procedure.
How we can place our shop in the list of ASSIST member
shops?
All shops signed up with ASSIST get on the ASSIST member
shop list in case they would not mind. If you signed up
with ASSIST and can not find your shop in the list please
contact us at support@assist.ru.
